Once you have approved a proof I submit the artwork for printing, usually within 24 hours. Turnaround times for printing varies with specific products but most items will be shipped within one week or less. Some products do allow for RUSH printing but this may only improve the timeframe by a day or two. Shipping is by UPS. Because product may be shipped from various facilities across the U.S., most shipments arrive within 2-3 days.
All orders must be paid for in advance. As with anything else, sometimes mistakes are made. I will always try to resolve any issue in the best possible manner. Please use the contact page to submit any questions or issues. I generally respond within 24 hours or less.